{"id":61,"date":"2026-08-06T14:31:02","date_gmt":"2026-08-06T14:31:02","guid":{"rendered":"https:\/\/compasstech.ca\/?page_id=61"},"modified":"2026-08-06T14:31:56","modified_gmt":"2026-08-06T14:31:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/compasstech.ca\/?page_id=61","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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What's on your Radar?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCustomer Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWhether you have a technical issue, a billing question, or just want to talk through your options, our Canadian-based support team is ready to assist. No call centers. No scripts. Just real people who care about your security.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTicket Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFor technical issues, requests, or questions, our secure Helpdesk is available 24\/7. Submit your ticket at helpdesk.tercio.ca and our team will get to work\u2014fast, friendly, and always Canadian.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSubmit a Ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTactical Intel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tExplore cybersecurity tips, industry updates, and expert advice from the Tercio team. \nOur blog keeps you informed, prepared, and one step ahead of modern threats.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Common Questions<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Most Popular Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n What\u2019s the difference between Tercio Shield and Tercio Guardian?<\/span>\n\n \n
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Tercio Shield provides robust endpoint protection through advanced EDR and SOC monitoring. Tercio Guardian includes everything in Shield plus<\/strong> cloud management, Security Awareness Training, Dark Web monitoring, and detailed reporting and alerts\u2014giving you full visibility and layered defense.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I use Tercio even if I already have an internal IT team or external IT provider?<\/span>\n\n \n
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Absolutely. Tercio is designed to complement existing IT teams or third-party providers. We handle the security layer\u2014proactively protecting your systems and users\u2014while your IT handles day-to-day operations and support.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a long-term contract?<\/span>\n\n \n
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Nope. Tercio offers month-to-month billing with no contract lock-in<\/strong>. We're confident you'll stay because of the service\u2014not a signature.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What does the onboarding process look like?<\/span>\n\n \n
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We provide free onboarding<\/strong> that includes a security assessment, tool deployment, configuration, and training. We work closely with your team to ensure a smooth and secure setup.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What kind of businesses is Tercio built for?<\/span>\n\n \n
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Tercio is ideal for small to mid-sized businesses, professional offices, health clinics, municipalities, and organizations that need strong cybersecurity but don\u2019t want the overhead of building it all themselves.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What happens if a cyber incident occurs?<\/span>\n\n \n
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If a threat is detected, our systems isolate and contain it instantly. Our team is alerted, investigates, remediates, and keeps you updated every step of the way.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you offer 24\/7 support?<\/span>\n\n \n
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Tercio Shield includes 24\/7 monitoring and alerting. Tercio Guardian includes optional 24\/7 emergency support. Standard support is provided during business hours.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Where is your support team located?<\/span>\n\n \n
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Our team is based in eastern Canada.\u00a0 When you reach out, you\u2019re talking to experienced local professionals who understand your environment.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you help with cybersecurity insurance requirements?<\/span>\n\n \n
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Absolutely. Tercio helps you meet the technical controls many insurers now require, including endpoint detection, MFA, phishing protection, and backup. We also provide documentation and guidance during audits or policy renewals<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What kind of training do you provide for our staff?<\/span>\n\n \n
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We include Security Awareness Training for your team, with monthly simulations and real-world phishing tests to keep your users alert and prepared.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can you back up our cloud services like Microsoft 365 or Google Workspace?<\/span>\n\n \n
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Yes. We offer secure cloud-to-cloud backup for Microsoft 365 and Google Workspace, ensuring your data is protected from accidental deletion, ransomware, or platform outages.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I use Tercio Vault without other services?<\/span>\n\n \n
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es. Tercio Vault is our offsite, direct-to-cloud backup solution. It can be used as a standalone service or paired with any Tercio package for layered protection.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How is Tercio different from a traditional MSP or break\/fix IT?<\/span>\n\n \n
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MSPs often sell support first, then tack on security.
Tercio flips that: we start with layered protection, proactive patching, and 24\/7 threat response \u2014 then support you as needed.
We\u2019re not here just to fix things when they break \u2014 we work to prevent the break in the first place.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How is this different from buying tools like antivirus or backup myself?<\/span>\n\n \n
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The biggest difference: management.
Buying the tools is easy \u2014 keeping them updated, tested, integrated, and monitored is the hard part. An unmanaged solution is just that: unmanaged.
We ensure your stack is configured, monitored, and constantly evaluated to stay ahead of threats.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What if I have a question or need help?<\/span>\n\n \n
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You\u2019ll know who to call. We assign dedicated points of contact and document your environment from day one, so when you reach out, we respond with context \u2014 not canned replies. It\u2019s not a helpdesk \u2014 it\u2019s a partnership.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What does \u201cSecure. Defend. Adapt.\u201d mean?<\/span>\n\n \n
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It\u2019s our promise.<\/p>